FAQs

For more details about us, shipping, and products, please check the FAQs section or send us an email.

What is the return policy?
We hope you are satisfied our products, but in case not, we do accept returns only if the product is in the same condition as we did send it to you. No defects, no trace that was worn, no damages at all and must be sent back in maximum 30 days after you have received it at the same address it was sent from.  However, if you are not satisfied with our products, we would love to get your feedback via Contact Us form or email at mine@notyours.ro or directly on our Instagram account.


Is the packaging recyclable?
Yes! And we are proud of it! We have created a simple and suggestive packaging, in order to be able to reduce the negative impact on the environment. You will not find unnecessary things in the packaging, except what is strictly necessary to make sure that everything reaches you ok. Please be responsible and reuse it for other purposes

Do you also deliver abroad?
Not for the moment. At this moment we are focusing on the territory of Romania.

How do you ship the products?
We send them via courier, right to your door.